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Frequently asked questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as THE SKINCARE BOUTIQUE is not responsible. Thank you
REFUNDS OR RETURNS
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. THE SKINCARE BOUTIQUE reserves the right to refuse any return at any time.
I CAN'T FIND MY DELIVERED PACKAGE
Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to support.
CAN I MANAGE MY SUBSCRIPTIONS?
You can update your subscription frequency within the My Account section.
HOW DO I CREATE MY ACCOUNT?
You can create an account by visiting HERE
I FORGOT MY PASSWORD WHAT DO I DO?
To reset your password, go to the login page and then click “Forgot Password.”
HOW DOES THE SKINCARE BOUTIQUE SUBSCRIPTION WORK?
Subscription service offers the most convenient way to get your products delivered to your door, on your schedule. Simply choose your desired products and delivery frequency, and we'll ensure your products are automatically replenished according to your preferences — which can be adjusted at any time. Plus, subscribers get 10% off and free shipping on all subscription orders as well as early access to new product launches. At this time, subscriptions are only available for US customers.
CAN I CANCEL MY SUBSCRIPTION?
Yes, you can cancel at your leisure by going to the 'Subscriptions' section of your account and clicking ‘Edit'. Then select ‘Cancel' from there click ‘Save Changes.
CAN I CHANGE THE DELIVERY FREQUENCY?
Yes, you can update your delivery preferences by visiting the ‘Subscriptions' section of your Account and clicking ‘Manage.' Then select a new timeframe and click ‘Save Changes.
CAN I CHANGE THE PRODUCTS IN MY SUBSCRIPTION?
You are always welcome to add a new product to your subscription, however in order to swap a subscription product, you will need to cancel your current subscription and re-purchase a new one with your desired product.
HOW FAR IN ADVANCE TO I NEED TO MAKE ADJUSTMENTS TO MY NEXT SHIPMENT?
Changes to your Subscription can be made 24 hours before the next scheduled shipment date.
CAN I BUY A SUBSCRIPTION AS A GIFT?
Yes, you can create a Subscription that ships to the recipient, and you will be billed as each order is processed. You can cancel at anytime.